Without my having paid attention, my previous Allstate agent's book of business was transferred to Saxton Insurance Agency when she retired. They called me up one day to try to sell me an umbrella policy. Nicole, our agent within the agency, is very nice and low-key. I transferred my auto policy to them (home was already with them) and purchased an umbrella policy. What I like about them is that I call up with "hypothetical" questions such as, "Hypothetically, a tree limb fell on my roof and cracked 16 roof tiles - should I file a claim?" Of course, it's not really a hypothetical question but she advises me that hypothetically I would lose my claim-free discount, etc. and it wouldn't be worth it. She is very approachable and helpful. If you are in the market for switching insuarnce companies or agencies, I highly recommend Saxton.