I brought my car in for service at Chaplin's. When I went to pick it up in the afternoon, I had to wait about 25 minutes for them to bring my car out to me. Granted, the service was complete - I was just waiting for their service person to bring the car out to the parking lot. Absolutely ridiculous. Here's the best part. I received a survey from Subaru regarding my service at Chaplin's. I filled out the survey online, relating my experience. A few weeks later I got a postcard in the mail saying that my survey results identified some "room for improvement" for Chaplin's. Subaru, the company, wanted to know if Chaplin's had contacted me regarding my survey. Apparently, they are supposed to do so. Naturally, they hadn't so I checked the "NO" box on the postcard and mailed it back. I hope they get scolded by the manufacturer for not contacting me because my understanding is that the auto manufacturers take these surveys seriously.
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