I visit Ken Towery on a regular basis and go between a few stores. I'd like to focus on my last visit which was a couple weeks ago at the Clarksville, IN location.
I called to set up an appointment. The phone call was easy and they set up the appointment easily and they can usually set up within a few days of your call and get any time you want.
I went in and was immediately greeted. The service people were very nice. I had my near 2 year old with me and they not only made us feel welcome but they even gave her a big balloon which she loves- it's just now deflating! They answered all questions I had about my vehicle. They would have done a free tire rotation but since they had just put tires on about 6 weeks before, they checked and it wasn't needed yet.
In the end, when I went to pay for the services they took care of payment professionally and efficiently. They also gave me an inspection report showing everything they checked. They also even told me to keep watch on my tire pressure since the weather is changing right now. They fixed it that day and said I could stop back by and they would check and fix it again if needed.
Also, if you go to their website: www.kentowery.com you'll see a place where you can download and print coupons for the service you need. They almost always have an oil change coupon and usually many other services also.
I am pleased with this location. The people are great and they take good care of my vehicle. They have a decent waiting area with a TV, chair and newspaper. They love answering questions. Their computers seem to be linked so if you go to a different location, they still have all your information available to them.