Werner's Crash Shop is the best Autobody Repair shop in Seattle. The owner is kind, patient and has a great sense of humor. He's a true artist able to restore any vehicle.
I've just read the review from a former customer trashing the shop. I'm not surprised by the review the woman was difficult to work with and wanted everyone bending over taking it in the rear whenever she wanted to dish it out.
It also speaks to the professionalism at Werner's. Any other collision repair facility would have thrown her and the car out. Instead the owner/manager tried to work with the customer and the insurance company going far beyond what anyone ask. The problem however was the Prius was brand new and parts were not available. The customer was repeatly informed. Had she and her husband wanted the car totalled the insurance company would have done so.
Unfortunately she couldn't complain loud enough. In the end Werner's paid the customer full price (the amount they paid) for the car.
No one is perfect and cars are not the easiest things to work on. But regarding that Prius and after speaking to the new owner of the car and having delt with the person who gave the first review, they deserve a five star rating.
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