As soon as I walked into the Verizon store at Glen Burnie Town Center, I was greeted by someone who asked what I needed and let me know how long it would before someone could help me. She took my name, and gave me updates while I was waiting. She used my name whenever she addressed me. When the sales associate was ready, he was also very friendly, addressed me by name, and was interested in helping me find what I needed. I felt very welcome in the store and did not feel pressured to sign up on the spot.