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Exceeded Expectations - Review by juju b | Vigilante Plumbing, Heating And Air Conditioning

Vigilante Plumbing, Heating And Air Conditioning

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Exceeded Expectations 7/20/2011

Picking a plumber is never easy. There are so many businesses out there and sometimes looking for the best price isn't the smartest move. While discussing a plumbing issue someone recommended Vigilante plumbing. I checked out their site and was impressed. Yes! The girl who answered the phone said something along the line.It's a wonderful day, how can we make you smile?After a 3 minute phone call I was told a technician will stop by in about 2 hours. The technician showed up on time but I was not home (I had to pick up my daughter from school, small emergency). The lady from the office called and I thought I would have to reschedule but to my surprise the guys offered to wait until I made it home (20 minutes late). I paid a fee for the estimate. Both men (technician and assistant) explained every issue and the solution. They spent approx 1 hour with me answering every question (even the silly questions). The guys did not seem rushed, and I certainly did not feel pressured. The price was a little out of my range so I paid for the estimate and told the guys I would call if they were needed. After receiving a few more estimates I decided to go with Vigilante something about the two guys just felt right. I called the office and scheduled an appointment for the following day. The work was completed in the time frame given. While fixing the initial problem the assistant noticed a potential future issue after a brief discussion I agreed to let the guys repair it. I had to leave to pick my daughter up from school and by the time I came back the guys had the entire area CLEAN. They wore these blue booties the entire time so they did leave footprints or dirt. Both guys had cleaned my bathroom like a professional. I was completely shocked my tub, floor and walls were spotless. When I questioned the guys they said their job was to leave the area in the same condition from when they started, it should not have looked disturbed. The money paid was well worth it. Whenever someone mentions a plumbing problem I always recommend Vi more
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