I had a horrible time with ackerman and have given my business to another company.
From the top down many layoffs need to start happening.
One of my investment houses were broken into while monitored by ackerman. The alarm never went off. I called and a tech was going to come out right away. I was told between 1 and 3. I got a call at 3:55 from a rep to say he was on his way. I told him forget I left that house. He says he just got the notice. The appointment was reset for Friday between 10 and 12. At 12 I get a call that a rep was finishing off on a job and would be with me as soon as he could.
Note, I am paying for this service and these times were set by them and now I must wait. The service overall has been the worst in my life. 40 minutes on the phone in total with the call been hung up twice and 4 hours waiting for nothing
You would be a fool to use them.
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