While I did not have the "smooth sailing" experience others had in dealing with Lucina, their customer service from Shauna Mohr is second to none.
I also first checked them out after receiving the City Editor gift cert. I chose what I thought would be wonderful heart-shaped earrings for Valentine's Day. They arrived very timely but were scarred. Now I understand handmade designs often have subtle flaws; however, these had flaws that the creator had not even bothered to paint over to match the red color of the earrings. So white scars were very obvious if you wore the earrings.
I contacted Lucina and made arrangements for the return and refund to my credit card and credit of the $50 gift certificate. Ms. Mohr even went so far as to investigate the designer of the product and said that they had been removed from their collection because of several complaints.
The reordering was held up on my part due to a family emergency, but both Judy's Book and Lucina were completely understanding. I did reorder another piece of jewelry, received it in a timely manner and was very satisfied with the quality. However, the gift cert credit was at first not handled appropriately; again Ms. Mohr came through in unbelieveable fashion in fact refunding all my monies for all the trouble I experienced.
Few companies would have taken such care! Shauna Mohr is truly a terrific representative for Lucina! For those I know interested in handmade jewelry, I will certainly recomend Lucina.
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