We got a rug from our family has a handme down. It is a beautiful piece and we have 2 kids needless to say the rug was going down! So as soon has we had money to clean the rug we called here and they took GREAT care of it. And NOW we don;t ever let the kids on it! They are great rug cleaners they are fast and courteous. We had them clean our other rug that we had too!