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WORST SERVICE ***EVER!!!**** - Review by Darlene F | Oakland Dental

Oakland Dental

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WORST SERVICE ***EVER!!!**** 9/6/2006

I got a flyer in the mail for a free braces consultation here so I decided to take my son, since they advertised that they accepted all insurance. I talked to the office staff numerous times to confirm, get address, directions, etc. and they KNEW I was coming for an othodontic consultation. I got there, filled out tons of forms, they verified my insurance and after an HOUR, the receptionist came out and told me that I had to get a panoramic xray for my son before they could do a consultation and told me to go the next day to another location in Coral Springs to do it. I was shocked, I asked them how come they did not tell me that in any of the phone calls nor did it mention in the ad that you had to bring an xray with you to the consultation. I told the girl to please let me speak to the doctor (we were still in the waiting room). Some doctor's helper comes out, brings us into the office and says he is sorry (in very broken English), but the orthodontist was NOT EVEN IN THE OFFICE TODAY (he had classes today) AND WE STILL HAD TO GET AN XRAY BEFORE HE COULD EVALUATE MY SON. At this point, I was not in shock anymore, I went ballistic!!! How, could they bring us into that office KNOWING that we were coming for an orthodontic evaluation KNOWING there was NO ORTHODONTIST THERE?????? I have NEVER in my life (and I have been to some horrible doctors offices), experienced anything like this. I left work for two hours for this??? These people have some nerve and I will be sending letters to the state, state boards, channel 7, anybody and everybody. Not only should these people not be in business but they should be in jail....thats fraud!!! Do yourself a favor...stay FAR away from this place!!!!! Just tried to submit this but it says I have to give it a star rating, leaving it blank will not, even though the deserve NEGATIVE stars, I must give them at least one so I can publish this. They do not deserve the star I must give them. more
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