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... and ye old terrible customer service! - Review by Jeff . | The Old Spaghetti Factory

The Old Spaghetti Factory

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... and ye old terrible customer service! 8/24/2006

We took my daughter out for her Bday to the Old Spaghetti factory this week it was quite busy when we arrived. Since they do not take reservations we knew we would have to wait it out.. BUT we planned to go somewhere else if we were going to have to wait too long.. We were told by the Receptionist that it would be no longer than 30-40 minutes, which was longer than we were wanting but nevertheless we decided to hang out as it would take that long to go to our plan B restaurant. Well to make a long story short we got our table but only after waiting an hour and 15 minutes!!! Everyone was miserable by the time we were seated and we had been literally checking in every 5 minutes wondering about our table status. The humorus (not so) part was that their excuse was that they were waiting on a "special" table for us. The special table amounted to 1 small square table and one small round table pushed together for a makeshift large table for the 8 of us (when I must add there were numerous large empty tables surrounding us! I would like to say that the dinner made up for it but I don't think I need to spell out that The Spaghetti factory is known for their fine cuisine! Its pretty bland.. which though was many steps up from the Customer Service we experienced. I will not be rushing back to this place! more
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