I've been banking with Busey since forever. They have enough locations and ATM's that it's always convenient. The people that work there are always friendly. If you have to call with a problem, you talk to a person and not a recording. And they always address your problem super fast. You never wait long if at all in the drive ups and in the lobby. Even though I have moved out of state to a place where there are no Busey banks, I continue to bank there. And that says a lot!