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Does a drive thru make up for so-so service - Review by k8e C | Tim Horton's

Tim Horton's

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Does a drive thru make up for so-so service 9/1/2006

We're going out of town for Labor Day Weekend and what better way to start off the trip than with a bagel and a coffee to make the drive that much better! My husband and I went through the drive through at Tim Horton's, quite a long line at 9am! Apparently, we weren't the only ones with this same idea of a bagel. They were pretty busy but didn't seem to be short staffed. They did seem a bit scattered-brained and stressed at the drive-thru. They asked us to repeat parts of our order at least 3 times and still got parts of it wrong, giving us one milk instead of two for the kids, forgetting to put the cream cheese on one of the bagels and not including the doughnut at all. We stayed until they got it right and they fixed everything very quickly so we were satisfied when we drove away, for the most part. We did get everything we ordered but my bagel I had ordered had cream cheese on only half of it, a minor pet peeve of mine. I was able spread some of it to the other side but not very well and I ended up throwing away most of it. It was messy and cream cheese was all over the wrapper on both sides. The coffee was delicious as always, though, and the doughnut holes my daughter had asked for all disappeared very quickly! Will we go back? Sure! Was it a good visit? I wouldn't call it that. In fact, many of our visits are very much the same as this one. We have even gone so far as to refer to the little speaker where you place your order as "The Suggestion Box," as our orders usually need to be repeated once we've moved up to the pick up window. It doesn't even compare to Dunkin Doughnuts, but they don't have a drive thru and convenience counts for a lot these days! more
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