I recently received my 2008 BMW 550 back from your service center after having several items scheduled for installation and maintenance: 1. Dinan Free Flow Exhaust 2.Dinan High Flow Intake 3.Dinan Stage 2 Software4.Dinan Shock Braces5.Dinan Strut Braces 6.Brake maintenance /replacement7.Side mirror collapse issue 8.Paint touch up. As you can see from the abovementioned list, the car went to several different groups within your service organization. And one thing was very apparent when my car was returned – they all did an exceptional job. Secondly, my service advisor, Jason Baisden, was a tremendous resource. He provided timely updates on the cars progress and also acted as a liaison with Dinan to ensure parts were shipped on time, the correct parts were ordered and took personal responsibility for my car. The Dinan parts and labor cost me $5,000. That’s a considerable amount of money on discretionary upgrades. I’ve been so impressed with the support I’ve received from Dinan and the unwavering support of Jason, that I just asked him to place another Dinan order of approx. $4,000 in parts and labor to complete the Dina Stage 1 upgrades to my car. Jason should be considered indispensible to the service organization based on the interactions I’ve had with him. And he should be commended on his approach to customer service. Please ensure that he is recognized for his dedication to his clients. Additionally, I have already referred a business associate of mine to your dealership and directly to Jason for additional Dinan upgrades to his BMW. This will be several thousand dollars in high margin upgrades that you took from an unresponsive BMW dealership in North Houston.
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