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ugh - Review by danielle b | Pump'n' Jump

Pump'n' Jump


ugh 3/16/2011

We booked a part at Jump n Jump for our 7 year old dauhter on Tuesday March 15th. The party was booked for 24 kids. We ended up with 29 (however 2 went home before food but that besides the point because I was not contesting paying for them) because some parents showed up with siblings and rather than having them pay out of pocket for a general admission (which is only 8.95 a child) we told them to ask if they could check in with us and we'd take care of the cost. Apparently we went over the "extra 3" allotment of add-on pricing for party. The manager rather than charging $10 per additional child (for a total of $50) wanted to charge me for a second party! The cost of the second party would have been an additional $179 (just fyi no extra pizzas were ordered for these extra kids, no extra drinks,) no where in any of there written material does it say that you will be charged for 2 parties after a certain number of children. All the written material says is each child above 24 is $10 per child. After a few minutes of back and forth mall security shows up. Since I was refusing to pay anything above $50 additional to the party package, mall security calls the Kingston Police Dept for "theft of service". Kingston PD showed up and after hearing the story told us that this was a civil contract and not a criminal matter. One of the police officers told the manager that what I was willing to pay sounded reasonable and he thought it was "prudent of you to accept it". ! He said he was not authorized to. He refused to call the owners back who he said would allow him on an earlier call to discount the second party by $50 (so, $129). So, after double checking that this was not a criminal matter with the police I wrote down my cell # and gave it to the manager and told him to have the owners call me tomorrow. He then tried to hand me a complaint form and said if I want to contact the owners i need to fill it out!! This entire situation is very upsettng. My 7 year was crying on her birthday because the police showed up. As one c more
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