i had to get a business cell phone today so i put aside a few hours to get that done through a t-mobile dealer. much to my surprise, it only took about 15-20 mins at kits camera in the westlake mall.
bottom line is that they knew what they were doing, knew the right questions to ask, and were able to have me walk out of there with an activated free phone within 20 minutes. i had to run back in for a question and they were just as helpful, none of the 'we already helped you' attitude you get from some places.
i hope the t-mobile service stands up to kits' level