Last Friday afternoon at about 3:30 I noticed that our furnace wasn't working and the temperature was down to 65 and falling. With an 11 month-old in the house, I knew we needed to get it working again quickly. Based on Judy's Book reviews, I called Blue Flame and couldn't have been happier. They were friendly on the phone, and even tried to get someone out that day even though it was so late in the afternoon. I called around to try to find someone for that day, but few could even come Saturday and were all more expensive.
When the technician came the next morning, he arrived right on time. Even though the furnace appeared to be working properly, he stayed and thoroughly tested it. He eventually did find that the ignition was sometimes failing, so perfomed some needed maintenance and tested it several more times. Before leaving, he gave us his cell number and told us to call if it acted up again over the weekend. He also told us how to get around the failed ignition so we could keep the house warm until the repair could be done. It was great peace of mind and made us feel a lot better about having to pay the after-hours rate.