I am a recent customer of your service department at Crevier, and I just want you to know what a terrific experience I recently had with one of your service managers, Joe West. After contacting over half a dozen BMW service locations and speaking with each service manager, I was convinced that I had to bring my BMW X3 to Crevier. After explaining to Joe the complicated issues surrounding my car, (the transmission, the service bulletins, the loss of power while driving on the freeway, etc.), Joe reassured me that he would take personal responsibility for diagnosing and resolving my car problems.
I had my car at Crevier for over a week. You should know that Joe did an outstanding job of providing me with the best service. His level of understanding, professionalism and genuine kindness was beyond reproach. I have been a manager for many years, and I know how fortunate we are when we are lucky enough to have an 'A' player on our team. They not only set examples for others to aspire to and make us look good, but they truly are a reflection of the company they represent.
Joe's level of professionalism, coupled with his outstanding customer service, compelled me to write this letter.
Thank you for having the vision to hire such an employee.
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