I recently purchased a bike from Velo and the staff was great to work with. I worked in bikeshops for years and didn't really need ton of assistance but the great thing about Velo is that they picked up on that and were able to help me when I needed it. I was purchasing a bike that had been around for a couple of years and I'm sure they weren't making much money on it but they were still willing to take the time to swap out the handlebars for a set that was a bit wider. They were also very knowledgeable about the sizing of the bikes and didn't pressure me into their version of the perfect size, they actually took the time to help me measure a couple of bikes to make sure I was getting the best fit rather then just reading the size on the sticker. They even followed up with the thank you card that I just received in the mail, doesn't get much more personal than that! If you go ask to speak with Evan, he knows both the tech and the sizing and has their stock almost memorized!
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