I'd been with AT&T Wireless forever when it switched to Cingular; at least 6-7 years. I've never left mainly because I always want a new plan and/or phone before my contract with them ends. Of course then have you start over a 1-2 year agreement with them each time...
My coverage in Seattle (and when I lived in SF/Berkeley) has always been great, except wen I upgraded to a digital phone before their network was up to par. Even when travelling I usually have more bars than most folks.
But MAN! Could dealing with the company sales and Customer Service people be any worse?! Whether its an erroneous billing or a simple question, I've rarely left each experience with them without having a new knot in my shoulders and a nervous tic or two. _IF_ they end up correcting anything it's such a painful process that I regret having taken it with them to begin with.
Things are tolerable as long as I only need to make & receive calls. Otherwise...oof.
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