It seems like either they're too busy to respond/call you back or they don't feel like dealing with you.. When I finally got through to someone about my order, they told me it would arrive within two weeks (special order) But then I was told it would be another 5 weeks. Finally when my order comes in, its not even what I ordered.. the salesman just seemed confused and didn't know exactly what I wanted in the first place.
All I got was headaches while I was there... This is only the first thing about this place that I don't like. But, I won't go into intense detail.. good luck if you decide to shop there.
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