I've been taking our two cats here for five years. Over the years we have seen all their vets, and Drs. Price and Christensen more than the others. They have always been very attentive and caring.
We just had to have one of the cats put down yesterday. He was a great favorite of the staff and when we went in everyone was incredibly supportive and told us how sad they were. They all agreed, gently, that it was his time to go (he was very old, had a tumor, and had stopped eating). Today the doorbell rang and when I opened it, I found a beautiful flower arrangement--yep, from the vet.
In response to other posts: I have not found the front desk staff uncaring or inconsistent. What they are is busy--this is a crowded clinic--and sometimes you have to wait while they serve someone else. If that bugs you, you probably should find another vet.