I just wanted to take a minute to say thanks for the work you did on our computer system. As you know, computers are basically a mystery to me so, it follows that the cost to fix things are a bigger mystery. Your common language explanation of what needed to be done and your up front pricing made for a refreshing experience. I also appreciate the fact that when the inevitable glitches came up, you stayed with the problem until it was fixed right. And finally, I appreciate your suggestions on actions to take to make the system work better.
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