I've visited the MGM Grand casino and shopping areas several times (though never stayed in the hotel). The casino is nice. It's large and has a feature with live tigers right on the gaming floor. Really neat! The sports book is pretty nice--large and comfy chairs. There are lots of restaurant options with several upscale selections. There is a pedestrian overpass right outside the doors that leads to NYNY. I'm not too sure about the customer service though--there was a man sitting at a slot machine outside the restrooms holding a small baby and an employee made him get up because he wasn't playing the game. I know it's probably a rule, but come on!