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British Airways. - Review by Susan S | British Airways

British Airways

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British Airways. 9/5/2006

British Airways lost my luggage when I traveled from Tampa Florida to Gatwick, England on 11th/12th of August. I had a plastic bag with my ticket, passport, small purse for money/credit cards, and supposedly 1 day supply of meds. Lucky for me I took 3 days with me. I am back in the United Stated and my luggage is still nowhere to be seen. I had to go out and buy everything from underwear, to clothes, to toiletries, and the lost presents for my grandchildren and my 90 year old Dad. I even had to buy 'throw away' cameras as both Len's and mine had to be in the case. I phoned B.A. in England and Gatwick airport several times a day. Len phoned and emailed Tampa for me. I spent almost a day waiting in my daughter's doctor's office to see her, to get pills to get me through the 19 days. Upon my return I had British Airways at Tampa airport send all my details to the baggage claims department which is at 7520 Astoria Boulevard, Jackson Heights, New York. I then spoke with the customer service people and they asked me to fax over the receipts for the doctor's visit and the emergency items B.A. had allowed me. I received an email from Jackson Heights asking me to mail out the items they were unable to read. Now I didn't know if it was the fax I had sent or the copy of the claims form that Tampa had sent them. Can you believe I am unable to contact them. They do not have a telephone number for the public. I emailed them and got a 'canned' reply but nothing else. This is going to be a long process and right now British Airways doesn't look as if they are going to give me the help I need. After 45 days they can start to process my claim but I have to find the receipts. Who keeps all their receipts? I certainly don't. Len couldn't wait. He has already been out and bought another digital camera to replace the one in the case. I am not spending a penny more, after all I am already out a couple of thousand dollars. more
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