I did my best to try not affecting the reputation of this local store, but I have to share my story today.
I purchased a range hood from Standard TV & appliance 4 months ago. I was told the hood was a return item with small cosmetic scratches, but nothing is wrong, it’s basically new, it has full manufacture warranty. I was asked to pay 90% of original price. Three weeks after the purchase, I found leakage when I clean the top of hood and accidently left the fan on. It turned out; the hood is a 6 years old display model with missing parts. It does not have serial number but has a display sign on the tag, and it does not have manufacture warranty.
Please check the tag on the item you purchased from them (especially purchased at sale or clearance price) and also check for the possible defect. If there is no serial number or has display sign on the tag, you may be cheated by them. A display model may not have all the parts. The store manager told me “You purchased a clearance item, which means you are willing to take a risk”. If they did not tell you that at the time of sale and you did not agree “sale as is”, please read Consumer Law in Oregon State Bar, and report the event to the better business bureau (They had 13 complains in past 36 months) and Oregon department of justice (www.doj.state.or.us/finfraud/concompform.shtml). Please also look at their public rating in web (Type store name in Google).
I have dealt with them for nearly 3 months, I even had a lawyer send them a letter, but I am still unable to get a refund for the hood and installation. They want to solve the problem by putting missing parts in the hood, but this does change the hood. The hood is a 6 years old manufacture display model with no warranty. I was told by manufacture that even this hood is brand new, still in sealed box, with the serial number, but it still does not have a warranty, and it is too old.
Home depot, Lowers, Best Buy and Sears may not have the model you want, but they can order it for you. The best thing is they
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