I had to have a whole window on my car replaced when someone shattered it in order to break into my car. The type of window was one that was difficult to replace. Cal State Auto Glass was great about working with me. They had a replacement for me right away and were very friendly throughout the whole process. Another great thing about them was that they dealt with the insurance company for me so that I didn't have to do it. They also recommended a company to tint the window to match the rest of my windows - and got that company to give me a discount. I was really impressed.