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Vultures come to mind... - Review by Heather S | Art Van Furniture

Art Van Furniture

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Vultures come to mind... 4/9/2006

If you've ever entered this store, you understand my subject line. The moment you walk in the door, the salespeople start hovering, hoping to talk you into a sale. They continuously "check in" with you, even if you tell them you're just looking. We've bought quite a few items from Art Van in the past. But, our last purchase was just that- our last purchase (this was in 2000 or so). We bought an inexpensive mattress set to use in our guest bedroom. The set we were shown had a low price tag and looked reasonably nice with a soft quilted cotton top. But, when we went to pick up the set, they gave us a completely different mattress set. It was VERY cheaply made- the shiny polyester, very hard mattresses you would expect to find 20 years ago. I told them I was sure this wasn't the mattress set we bought. Our salesman, Tyrone, said "Oh, well, the tag was on the wrong mattress. This is the mattress you actually bought." I told him I wasn't going to accept the mattress and that's when it started getting ugly. My husband and I said we expected to get the mattress we were shown for the price we paid. Tyrone immediately started yelling, yes yelling, at us in the middle of the store- in front of other customers and salespeople. He was calling us dishonest, saying we were taking advantage of him, etc... No other salesperson or manager came out to put a stop to it. We were absolutely mortified that we were being berated for something that was completely not our fault. In the end, we did get the mattress we were shown for the price we paid, after threatening legal action for something that was even worse than a "bait and switch" scheme. It was a horrible experience and, in my opinion, this is a horrible business. more
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