I quickly stopped taking my car to BMW Bellevue. The service people kind of annoyed me. Only the person assigned to my file would help me, even if they were the only one busy. Then they seemed to try to up sell me on oil change services. I put up with that for a while, because they are really convenient and clean (I'll admit it).
However I had to break free after they told me I needed a $650 service because they could see in their records that it was due. I should add, I bought the car used and the previous owner seemed to have all the maintenance done at the dealer. When I took my car to another mechanic to have this service done (at a significantly cheaper price), I was told that it definitely didn't need to be done. In fact, it appeared it had just been completed (probably right before it was sold). Based off that experience, I think BMW Bellevue depends a little too much on what their computer says and they aren't really looking at the cars. That was enough for me. I already knew I was paying too much for convenience, but to pay too much for people that didn't know what they were doing isn't right.
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