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Needs improvement - Review by Lisa B | Toys R Us

Toys R Us

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Needs improvement 4/7/2006

I go to this location all the time to get new toys and gifts for my kids and family. There are some good things and bad things about this store. The good things are the prices are pretty decent, the selection is good and the isles are pretty easy to navigate. The bad thing about this store is the location. It's a pain to get into and out of the parking lot, especially when it's during rush hour or near a holiday. They also need to manage their checkout lanes better. The ones you use to actually check out aren't that bad, you usually have to wait a few people which is to be expected, but the Customer Service/Return area is just crazy. For one, it's right by the door which to them makes sense but to me is just stupid. The reason is there is always a line. Every time I go in there, theres a line of like 3 or 4 people with only 1 person helping everyone. So you have the people waiting in line mixing with the people trying to get into the store. It can get very crowded and you keep having to move out of the way so people can get by. Also, when you have to take a ticket and after you pay, they bring the product. They used to have a waiting area for that and now you just wait by the exit doors. This can also cause congestion. So while this store is pretty good, there are still a few things that they could improve that would make my experiences there better. more
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