We bought a hot tub here 8 years ago and we continue to be happy with it. I wanted something wide enough to float in, not too many jets, quiet operation, and a bench style. Since then they've provided service twice -- once under warranty when the pump acted funny and they installed a replacement, and then 6 years later when the pump finally died, they replaced it. Service was within a couple days. They have a good selection of spa chemicals and supplies -- I recomment their heat saving blanket and the silver bullet. We're very happy.