Good: I bought a used car. They recognized items that needed to be fixed and proactively offered to fix them, i.e. the DVD player was stuck on loading.
Even after the sale, when an they discovered XM was not functional, they fixed it AFTER the sale.
Never felt "jumped on" or targeted as I have been at other car dealerships
Always upfront and honest about the condition of the used car, financing, etc...
Never had any pressure applied at any time
Concerned with my needs and making sure they were fulfilled. Bad: I have been in sales / marketing / corp sales training for 15 years, so I am usually pretty critical when it comes to my personal sales experience. I can honestly say that Scott Doyle and his team at the Vancouver Dick Hannah Honda dealership were extremely professional and has a culture that is oriented customer needs oriented vs "get the sale" focus.. Improvements: Again, my position often requires me to identify areas of improvement within a sales organization, and as a customer, I am hard pressed to finger anything of importance.. Other: They also offer many other little perks that made the experience even better, i.e. free WiFi so I was able to work while I waited for them to repair the DVD player.
Their used car lifetime benefits include lifetime tire replacement.
Again, Scott Doyle always made me and my family feel welcome, able to openly express any possible concerns or alternative options, and comfortable during each stage of the buying process..
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