Received a quote of $967 to move a pullout sofa, pullout chair, queen Ikea bed, 42 inch plasma, console table, and two chests of drawers for a move from a 4th floor Chelsea walkup to a groundfloor Park Slope apartment. Also opted for additional insurance. Was also warned that I was expected to tip Quote was high, but was expecting great service. Was also told that I was expected to tip the movers 15%.
Movers were supposed to arrive on a Sunday at 9 and were supposed to provide wardrobe boxes, drawer boxes, and a commercial bin with which our clothes and other items could be placed into. They had neither and told us, even though some of these boxes were listed on our inventory list, that our sales guy had been screwing up all week and these things don't exist at http://CertifiedMovers.net. I tried calling our sales guy who was supposed to be with us 'from beginning to end'. Well, the office is closed on weekends. I couldn't get a hold of a single person to complain about the movers or their inability to adher to the contract. The movers did not take our clothes or some other items and damaged a wall in my old apartment and tried to hide it by piling the clothes they dumped out of my dressers in front of it. Customer service and the sales departments at http://CertifiedMovers.net were very sporadic with returning my calls and offered me only a $100 refund. Stay away- everything about this company is a lie. They were efficient- but only b/c they had another move scheduled in a few hours and had to get over there.
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