My move from New York to Tampa, FL got contracted out to Flat Rate Moving. I was excited when I found this out because I knew they had an excellent reputation. Unfortunately, it was the exact opposite of what I expected. When the 2 movers arrived in Florida they were very rude and lazy. They didn't put back together any of my items except my bed. There was a large dent on my nightstand and a lump in my mattress (most likely caused by their carelessness). And, not to mention, one of my boxes is missing! They claimed to have left it in Orlando with the guy who was before me....but over a week now and no sign of that box. The one thing that they actually did put together, my bed, was done wrong. The slats fell apart and warped the screw holes-- so now it is basically broken. Total damage is probably about $5300. Even though my rights entitle me to frieght costs for the part of the move where your goods are damaged, Flat Rate is only offering me a check for $200????? Are you kidding me?? Do not be fooled by all the good reviews. This is a terrible experience that I fear is going to involve a long process to get things resolved.
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