I went to Computer City a little while ago when I was having problems with my laptop. The problem I ran into is that Computer City cannot service Dell products because only Dell has the replacement parts for their products. Of course my laptop was a Dell. I do not know if I should blame Computer City or Dell for the problem. The staff was as helpful as they could be considering the circumstances and very knowledgeable. With so many Dell products being sold because of the low prices, it is a shame Computer City cannot service the product!