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service isn't great - Review by Nick P | Family Vision Clinic

Family Vision Clinic

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service isn't great 3/23/2006

At first I thought this place was great. Then I ordered a pair of glasses. I paid over $200 for them and was told they'd be in in 7-10 days. 12 working days later, I start calling to check on them. After 1 week of calling and them getting annoyed, I quit calling. Another week later I stopped in and miraculously they were in. Supposedly they'd came in late the day before and I was next on the list to get called. They were closing so I just took them and went. Within 3 days they were so crooked I could barely keep them on my face. I had also noticed a chip in the lense. I took them back and was told it wasn't a chip, but to check it out they'd have to send them off. They didn't have any trial contacts in my prescription so I was told that I'd have to buy contacts. I wanted one box of my regular (17/box)and was told they only had the step up from mine (30/box) and they only came in packages of 2 boxes (so $60). I had to have something seeing as how I am nearly blind, so I got them. My glasses were supposed to be back within 1 week, they'd call when they came in. Since they got annoyed last time when I'd call to check, I decided not to. I saw a girl that works there the day before and we talked for a few minutes. We're acquaintances. Well the next day I call and my glasses are in. They didn't call because they couldn't find my case. Which really makes no sense. I was told the lens' weren't chipped, it was a glare. They fixed the crookedness. I just wanted out. Again, they are crooked within a few days. Back I go. They fix them in the business. I tell her they are too tight behind my ears and making my head hurt. She said well that's probably all that's keeping them straight so we're going to leave it like that. Enough said, they will never get my business again. more
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