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Sears Lawn & Garden Center - Review by Roxanne L | Sears Roebuck & Co

Sears Roebuck & Co

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Sears Lawn & Garden Center 4/11/2006

I had gone in twice... One time to do some research on a new lawn mower. The gentleman I talked to them was so friendly and helpful. Answered all my "silly" questions and even went in the back to tell me what they had in stock- and what they didn't and when they would get it in if i ordered it by a certain day. VERY pleased! I went back a few days later to make my purchase. It was about 8 pm and 2 associates in Lawn and garden were talking. I knew what I wanted... and they were ignoring me. I knew they saw me standing there. Not good customer service at all. Once I went to someone in hardware for help- he came over. I knew he wanted his commission. He wouldn't let the hardware guy help me and thru my order he even forgot to take off my coupon! I was very very disappointed!!! I wish the first gentleman i talked to was wroking that night. more
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