I bought a computer at Totally Awesome and bought the lifetime free service agreement. Each time I have to call them they tell me the turn-around time will be 24 hours. I've had to wait up to 4 days for the computer to come back home. It wouldn't be so bad if they would TELL me it would take 4 days to fix it. They consistently say it will be 24 hours and they have only met that guess one time.
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