My friends closed on their new house (in our 'hood! woohoo!) on Friday. They "ordered" a UHaul for Saturday morning pick up at the place nearest their old house, but got an email telling them they had to go to another, further away one (not very nice considering UHaul charges by the mile for local moves!). My friend showed up when they were supposed to open at 9 AM. The door was open and the lights and tv were on. My friend sat there and waited for 15 minutes, figuring the employee was in the bathroom or outside with the trucks or something. He finally got bored and called UHaul, who called the employee who was STILL AT HOME. So employee showed up about 15 minutes later. 45 minutes later, employee was still trying to run friend's credit card after 6 phone calls. Oh, and my friend didn't get the dolly he'd ordered. And the 4 dozen blankets he ordered ended up turning into 8 blankets. What a miserable experience! The truck was also in bad shape - shook like crazy even when just stopped.