Well, I've been sitting on the sidelines for awhile now and feel it's time to throw out my opinion. I am the West Coast representative of Great Lakes Window who is the company that manufactures the window for Penguin and have for about 10 years. Quite honestly, I don't understand all the negative reviews. In the time I've been associated with Penguin all I've seen is a commitment to customer service never before witnessed. In fact, before Penguin started selling our product, they were selling a window from a manufacturer in Eastern Washington. Unfortunately, that company went out of business a few years back. Today, if a Penguin customer calls with a warranty of that product, Penguin buys a new window from us and installs it in the customers house at no charge (self warranty beyond the manufacturer). Many dealers would (understandably) direct the homeowner to whatever organization holds the warranty and let them fend for themselves. It seems when a customer signs up with Penguin, they are taken care of for life, not bad I'd say. In fact, they have helped make us a better manufacturer due to their high expectations . Regarding the sales tactics, I have been fortunate to sit in and witness their training classes. They are tough and the sales staff is required to know a lot. I've seen them instructed to not mislead, apply undue pressure or fabricate information.
Pricing, are they expensive? Probably but that's what happens when the window you buy is the most expensive made, and worth every penny. Couple that with an install team that is directed to take their time to insure the product performs as well 30+ years from now as the day it was installed and add a warranty that covers everything for as long as the customer resides in their home. Finally, we have made every effort possible to create a product that will save energy, last a long time, add beauty to the home and increase security. Why would we risk the best product made in America on a company that wasn't World Class? Steve 619-292-1285
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