While they have tried to retain their character sinche they were bought out from being a privately owned store they aren't the same. Granted their stuff is still great, but their service used to be better. They sell some of the best creams and stuff on the market. I personnally like their shaving stuff. That said, they used to give out better and more samples which were awesome for travel. They have gotten a lot more stingy even if you buy a decent amount of stuff from them. I guess having more a focus on the bottom line has changed them.
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