We lost a lens on a shoot(basic 50mm 1.8), and I sent my assistant to the shop to rent a new one. Joe takes her id and credit card to "start her account", and comes back with a receipt.. for $250! It's a $75-$100 lens RETAIL!
He didn't tell her what the deposit was, didn't ask if it was ok, didn't follow any of the requisite retail laws... Just went ahead and charged 2.5x the value of the lens. 2.5 times the replacement value of the lens in direct violation of their own written policies!
When she told me.. I sent her back to return it. They tried to charge her a full day rental fee, and told her that they were unable to reverse the charges(complete bs.. any beginning cashier can complete this operation).
Then.. Joe begins cursing about "f'ing stupid customers always f'ing returning stuff". When my assistant asked him to get a manager, he told her that she'd have to CALL the help line! She was IN the store! WTF? How are these people still in business?
On a related note.. there was another customer in the shop renting about 2k worth of equipment.. he tried to charge her card for $6500, and got mad when she complained too. My assistant said she was there when she arrived, left, returned, and left again... still trying to resolve the issue with the store.
I'm going to be filing a formal complaint in every forum available, but first.. I want to make sure nobody else has to deal with these aholes. BEWARE!
My review:
- Customer service: Horrible.
- Basic common courtesy: Horrible.
- Following their OWN guidelines: Horrible.
- Following retail LAW: Horrible
- Basic cashier knowledge: Horrible.
Conclusion.. never, ever, ever shop there.
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