Good: My first Ackerman system malfunctioned after 28 years, so we had them replace it. It turned out there was a mistake in the new installation. The alarm was not loud enough. When it was brought to the attention of the right person, they responded quickly. It was fixed in 15 minutes.. Bad: The initial installer should have known it wasn't 100% right. I also think their phone system for customer service is among the worst I have ever had to deal with.. Improvements: A better phone answering system. Other: Everyone I spoke with was courteous and tried to be helpful. The last serviceman to appear, Andrew, was very competent and efficient..
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