EDIT - June 17, 2007
Although I am leaving the original post below, I would like to add these comments regarding my latest hair adventure. With every intention of finding a new salon, I just couldn't muster the courage to do so a week before a trip I am taking, so back to Seven I went. I related my woes to my stylist, Michael, and he listened intently. We had a nice talk and with much sincerity, he convinced me that he is aware of how important it is to keep clients happy, as well as looking good, and will do what it takes to make that happen. I left on a positive note and will be seeing him again in the future, albeit at the Bellevue location. Michael is not only the best hair stylist I've ever had, he is courteous and honest and the owners of this business should be VERY glad they have him in their corner.
I'm sorry to have to say I'm logging on to relate the worst customer service experience I've had in a long time. I've been a customer at Seven Salon for a little over a year now and in the past have written glowing reviews of the salon as well as my stylist, Michael. Although I am still very happy with the hair services I have received to date, I am more than disappointed in the customer service I've been given.
I have had scheduling problems and miscommunications for the past several months with this salon, as well as my stylist, and in each instance, I have been received with the insinuation that it's my problem to deal with. The receptionists are rude and unhelpful. Ben at the downtown location, acts more than put out when asked any questions and has each time I've dealt with him.
I'm not sure if the staff at Seven Salon is too busy trying to peddle their new product line to pay attention to their actual customers but the service here is getting worse by the minute. My hair has never looked better, but unfortunately, it looks like I'll be spending the rest of the day trying to find a new salon and stylist.