We had a problem with the system. We had ackerman for about 14 months and had a problem with "their system" called to schedule service - remember their system was the problem - $69 first half hour and $60 each half hour afterwards. The clerk stated that, "most calls are less than 3 hours!" And, that the soonest she could get someone out to me is in 11 days. And of course if we wanted to cancel it would be ok with them as long as we paid for the remainder of our service contract.
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