I had called Abacus on a faucet that was still leaking slightly and had a loose handle. The person that handled my call was very professional and let me know up front that since this was a recall that the service call would be waived and there would be no charge. Greg was the technician who came to my house again today. He had fixed my kitchen faucet that was leaking very bad a few weeks ago and came back out a February 17 to repair the guest bathroom faucet that was still leaking slightly and had some slack in the handle. Greg was not the technician on the first service call in January. He was very professional and both times stayed until he was sure the job was done correctly. I keep using Abacus for this reason as they stand behind their work until the job is done correctly and the customer satisfied.
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