I am reviewing Southwest Fireplace based on their repair service. We had a technician come out today and he was supposed to arrive at 3pm. He came at 3pm exactly and was very friendly and knowledgeable. Yes, it is pricey to have a repairman come out, however it is more reasonable if they could fix the problem within thirty minutes of arriving. The repairman worked very quickly to repair our fireplace in the thirty minutes allotted and was very successful with it. Our fireplace was up and running within 15 minutes. We were very satisfied with Southwest Fireplace and would use them again for any repairs we may need in the future.
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