The service has been o.k. but the York heat pump has been a lemon. We've had nothing but trouble with it since we got it. Many parts have had to be replaced. Soon our warranty will be running out and we will be stuck with a lemon. Is there anything we can do about it?
RESPONSE FROM Total Comfort Solutions, LLC:
Hi Jim, We agree with you that you have had exceptional problems with your York unit. We are no longer a York dealer but we are still working with them to get you a new unit. We will continue working with them until we get this problem resolved for you. We hope to get this issue fixed and make you a happy customer as soon as possible.
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