Your firm replaced our water heater in October of this year. Just a few weeks later (this past saturday) we noticed the tank was leaking. I called your office and was told no one was available to repair it that day but someone would be out between 7-10 Monday morning.
7:30 Monday I received a call advising me a tech would be out between 8-10. During the remainder of Monday I received 3 additional calls advising me someone would be there "soon". Finally, about 4 the serviceman arrived and fixed the heater. This is a bit of a stretch considering your advertising one hour emergency service. By the way, the young man who installed the heater and who repaired it was most polite and pleasant to deal with. Bob Heskin
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