GREEDY OWNER\r
I am very disappointed and disheartened with Preston concerning my dog's recent stay. I picked up my collie on Sunday after an eight day stay. My dog was brought up and nothing was said to me about her. I noticed she had extra food and wondered if I had brought extra. That day I gave her the regular food and treats and starting at 1am and continuing over the next 48 hours, had to clean up her diarrhea. I called the office on Monday to see if they had fed her anything other than the food I had brought. The manager said ""Oh, nobody said anything to you about her?"" It seems she had some soft stool in the middle of the week so they put her on a bland diet. Clearly no one told me that or I would've continued the bland diet. So my feeding her at home made her very sick! So why wasn't I told that she got sick in the middle of the week? That she was on a bland diet? I understand things happen at a kennel and that dogs get sick. What I don't understand is not having a method of telling this to the pet owner. So the manager was going to look into this for me and get back to me on his next day of work which would be Wednesday. I had to call back Wednesday and the manager still had to get to the bottom of it and talk with the owner about some kind of refund. Owner's final word? A free bath and 50% off the next stay? unless it was a holiday! Really? The owner was giving me the option to give him more money? I've been giving him money for 16 years. That was the last straw. I paid $300 for that week, and through Preston's mistake, was left with a pretty sick dog. Even though the manager was very apologetic, I cannot give my business to such a cold-hearted and greedy owner. So if this is how the owner treats a loyal customer of 16 years, beware! I'm not rolling in money, but from now on I'm going to pay a bit more and have someone come to my house for petsitting.
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